Delivery Information

Delivery costs

To calculate your delivery costs, please select your desired products and enter your postcode at the cart page. Shipping costs are calculated based on the weight and /or volume of the order, delivery destination & any special requirements of your property.

Please note that Soul Living only deliver to mainland Australia, we do not deliver to addresses that require barge or off-mainland access. We do not deliver to PO Boxes.

It is the duty of the customer to provide Soul Living with truthful and accurate details of the delivery destination at the time of checkout. Extra costs will be incurred and charged to the customer for delivery to a property that has difficult access, including but not limited to Steep driveways, Tight stair case, Multiple flights of stairs, Lifts, Unrestrained Pets, small doorways, etc as determined by the delivery driver at the time of delivery.

Heavy/bulky deliveries require assistance from the customer as only a single driver will be attending to the delivery.

Delivery does not include assembly, unboxing, or rubbish removal.

Estimated delivery date

Soul Living endeavours to have all customers contacted within 24-48 hours after successful completion of your order. We endeavour to have all orders dispatched from our warehouse within 2 business days in selected areas only & regional destinations within 7-10 days after contact by our delivery team.

Estimated delivery times will depend on where your product is being delivered. If the products are not available for immediate delivery, you will be contacted by our team to advise of an estimated delivery date. We shall use all reasonable endeavours to meet the estimated delivery date, however there may be circumstances beyond our control which may extend the fulfilment date.

Delivery requirements

Soul Living requires the person accepting delivery onsite to be over 18 years of age. This person may be asked to provide the driver with proof of their identity and/or age. If it is proved that this person is under 18 years of age than the products will be returned to our depot and all charges relating to storage and re-delivery will be payable by the customer. This person will need to sign for the goods and confirm that they are in good order and condition at the time of delivery. This person will also need to sign to confirm that no property damage has occurred during the deliver. Delivery will take place at the address listed on the sale invoice. If no one is at home for a scheduled delivery, a delivery fee will apply for all re-deliveries payable by the customer. It is the responsibility of the customer to organise the re-delivery.

Lost or damaged product

While Soul Living  uses the highest quality suppliers & logistics teams, on rare occasions products may be damaged during packaging or lost and damaged during transit.


If your product is delivered and the carton or packaging is in good condition yet once unpacked the product is shown to be damaged, please contact admin@soulliving.com.au and one of our team members will manage your case through to completion.

Liability

It is the responsibility of the customer to ensure the correct delivery address and access details are provided to us at the time of sale. Soul Living will not be responsible for any costs that arise due to the incorrect delivery address or access details provided. Soul Living will not be liable for any refund of delivery fees paid by you the customer once the delivery service is completed.